Communication Skills Assessment

Communication Skills Assessment For A Successful CNA

Communication skills assessment is always considered an indispensible aspect creating the success of a CNA. So, let’s get started with this article!

January 1, 2022

In the medical field, communication skills play an important role in influencing the psychology of patients. Therefore, in addition to professional knowledge, CNAs need a good communication skills assessment. Let’s find out in the article below.

Benefits of having good communication skills assessment

Communication Skills Assessment
Communication Skills Assessment


Communication skills are the ability to use spoken or body language to convey, express, exchange information, etc. Communication skills are a set of rules, behaviors, responses, etc. speakers and listeners to achieve the ultimate goal. In the medical field, communication skills play an important role in influencing the psychology of patients. Therefore, in addition to professional knowledge, it is necessary to have full skills when dealing with patients.

  • Build trust with patients and colleagues

Effective communication fosters trust with others. Your ability to listen to and absorb different points of view gives others confidence that you are making the best decision for them. Once you are a good role model, the patient will trust you and thereby fulfill their responsibilities and duties to the fullest.

  • Prevent or solve the problem that arises

When working with patients and colleagues, you cannot be sure that all of them understand and agree with your actions. Therefore, the occurrence of conflicts, contradictions, or negative issues is entirely possible. The ability to communicate effectively plays an important role in resolving conflicts and preventing potential conflicts. It’s important to stay calm, listen to everyone, and find a solution.

  • Create good relationships

Good communication also improves relationships, both with staff and with patients. Obviously, you won’t be able to get the job done well if the patient isn’t cooperative. You are also unlikely to advance at work without the support of colleagues or superiors. Listen attentively and offer helpful advice to help people feel cared for and understood. Therefore, mutual respect is formed.

  • Increase engagement in work

People who feel confident in their work and know what they need to do tend to become more engaged in their work. According to a recent psychology study, which explored the psychology of employee engagement, only 15% of adult employees are engaged with their employers. By prioritizing effective communication, you can increase engagement and thereby promote satisfaction in your work relationships.

  • Improve productivity

Effective communication allows you to focus on your work more than other matters in the workplace. When communicating effectively, conflicts are resolved quickly, CNAs can better manage workloads and reduce distractions. This benefit leads to great products for you.

  • Promote solidarity

With improved communication, CNAs within the same hospital or medical facility will be more united. No member will ever feel that they alone have to carry the whole team. This division of labor promotes positive feelings and relationships among members, which improves morale and work experience.

Communication skills can play an important role in fostering a positive work experience. When people feel they are heard and understood, you will naturally improve your work environment.

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Guidelines for improved communication skills – CNA Guide

  • Don’t just hear – really listen

Listening is certainly the key to effective communication and listening ability should be improved immediately by practicing empathic listening skills. It requires you to pay attention to others with empathy (e.g., emotional recognition, compassion, openness, feeling, and understanding). In other words, try to put yourself in the person’s shoes, ask how they feel about the situation, and connect emotionally with them with words and facial expressions. Use your words and body language to say “I understand, I care, you can talk openly”.

Especially, when working with patients, listening skills are extremely important. When having health problems, most patients will have anxiety, negative thoughts, and can even cause complex psychological complications. The job of a professional CNA is to listen and understand the insights of patients, thereby helping them overcome psychological problems to receive treatment. Remember, CNA isn’t just a job, it’s a patient’s true friend.

  • Ask questions skillfully

Asking questions is considered one of the essential communication skills in the healthcare industry. Because this skill will partly determine the clinical conclusion about the disease status of each patient. If there are open-ended or one-by-one questions, it will help doctors get more information about the patient’s medical condition.

When asking questions to the patient, CNAs should not change the topic of conversation too much, which will avoid the patient’s information disorder. Notably, being asked the question again and again, using nice words, or summarizing the conversation will help doctors master their stories, allowing patients to open up. share more.

In addition, you should also exchange information about the patient’s family situation. This encourages the patient to ask questions and listen attentively to better understand the patient’s condition.

  • Non-verbal communication

Non-verbal communication skills are shown through your eyes and voice. This is an essential soft skill for medical students. In addition, it can be combined with appropriate language and combined with postures, adding smiles to help create more sympathy with colleagues and with patients.

That said, communication skills are seen as an important component to the success of CNAs. This practice part can also help you become a communication expert in the future.

  • Empathize and share

Medicine is considered an important profession in today’s society. This profession is directly related to human health and life. Therefore, in addition to professional skills, it is important for doctors and nurses to uphold their sense of responsibility with communication and behavioral skills in the health industry, especially listening and understanding skills. 

For the health sector, in order for the work of CNAs to be effective, it is necessary to pay attention to caring for patients with kindness, thoughtfulness, and avoiding overwork, which can cause serious consequences. If the above is done well, the patient will keep an optimistic spirit, supporting the treatment to be much more effective.

  • Mutual respect 

Behavioral culture in communication is also reflected in the ability to respect others whether they are patients or colleagues.

For patients, CNAs need to respect their privacy, personal space, or profession, not judge or belittle them. Respect the patient’s personal profession, there is no discrimination when taking care of the patient because they are the patient and they need our help in terms of health.

For colleagues, CNAs need to respect the differences, qualifications, and abilities of their colleagues. There may be very good colleagues, or there are some colleagues who still need to be trained and developed more in terms of professional knowledge and skills. On the other hand, politely discuss the above results with colleagues with all respect for their competence and understanding.

Maybe you need What Is A CNA Skills Test And How To Break It?


In general, a good communication skills assessment in the healthcare industry is extremely necessary for each person. The specialty of this industry requires a lot of contact with the patient so that he can understand and listen to the patient’s feelings. Accordingly, CNAs will select active listening conditions to help extract important information from which to provide the most appropriate treatment. The communication of CNAs with the patient forms an important foundation for the recovery in the patient’s state of health. Therefore, anyone who wants to pursue a career in CNA needs to improve their communication skills assessment right now.

The above article has provided you with some basic information about the communication skills assessment of CNAs and how to improve this skill. We hope that you will get more beneficial information about this field and help you have a better start in your CNA career. Good luck!

Besides communication skills, you can get more about 25 CNA Skills You Need To Know