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Question:

A new patient who is being helped by a nursing assitant comments on how much he hates being in the facility. He said that he doesn't have friends and just doesn't know what’s going on. What should the nursing assistant say?

A I'm sorry you feel like that. What can I do to help out? I can provide you with a daily schedule so you have a better understanding as to what's going on. I can also help introduce you to people so you can make friends.
Explaination

Understanding the patient’s feelings and not blowing it off is very important. It is necessary to offer suggestions and how they can interact with other members of the community too. Answer A, B, and C are all not appropriate because none of the answers offer support or possible suggestions and how they might cope with the new surroundings as well. It is necessary to both acknowledge how a patient is feeling while also offering helpful suggestions on how to make it better.