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Question:
As the patient’s nursing assistant, what is the best way for you to solve problem when your patient’s family member is upset that their loved one is unhappy at the facility?
A
Listen to their concerns politely and tell them that you will share these concerns with the nurse.
explanation
Listening politely and then sharing any concerns with your charge nurse is always the best response to any issue. Any other options do not suggest a resolution, so remove hope of any positive outcome for the family member. You don’t wish to sound dismissive or block any further communication by suggesting that the family member put their complaints in writing or by telling them that you cannot discuss the issue. You don’t wish to insult them by telling them that you will walk away until they calm down as this implies that they are unjustified in being upset.
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Comments
ur fellow student
4 years ago
There are definitely a few mistakes in this app, some of the answers are just plain wrong so make sure this is not your only source of study material. Other than that this app is very helpful.
j3j3lov
4 years ago
It’s a good app for practice
Lisa_Ehlers2012
4 years ago
I would love to give this app 5 stars but in the Nursing Skills section it does not allow you to go on to part 7. After you get to part 6 it either just never loads or it tells you to go to part 7 and does absolutely nothing.