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At some point in time, a challenging customer or situation makes every health care professional frustrated. Do not dismiss your feelings. It is important to find a safe outlet for expressing your concerns. Remember the laws about customer confidentiality and avoid comments with co-workers and friends. Supervisors are experienced and can offer perspectives and suggestions. Remember that working with customers can be challenging, but also rewarding.
After overhearing a nursing assistant criticize their fellow co-workers, which of the following options best describes the most likely reaction that a patient would have?
Hearing this would make the patient feel uncomfortable.
A patient’s input and output must be documented:
At the end of your shift.
What should the nurse aid do when a patient complains that his children never visit?
Listen quietly as he talks about his feelings
What would the most likely diagnoses be if your resident is unable to smell smoke, they increase their use of salt and sugar on foods, they ask for a magnifying glass to read and the volume to be turned up while they are watching television?
They have sensory impairment
To effectively communicate with a completely deaf patient, which of the following options is the most important?
A laptop or pen and paper
You are asked to ambulate a patient BID during your shift. How often will you ambulate them?
Your resident who has already called their relatives tells you that he is frustrated and plans on leaving the building without having received medical approval. What should your first line of communication be?
Report this incident to the nurse.
A resident who has troubles with their memory, requires a nursing assistant who will:
Make eye contact, sit with them and listen.
When communicating with a client that only speaks and understands a foreign language, what should the nurse aide do?
Use picture boards and gestures
Of the following four orders, which one indicates that the resident should ingest nothing by mouth when he/she is having surgery tomorrow?
Of the options below, which one must be reported to the charge nurse “STAT”?
A patient’s radial pulse of 135.
Which of the following is the most important when a resident is being admitted to a new care facility?
The patient must have the opportunity to provide his or her own information.
Why is active listening important?
It prevents misunderstandings.
Why does the nurse aid suspect the patient is in pain although she says “Fine” when asked how she feels?
the resident is grimacing
The best common reponse to give to your resident is assuring them that you are listening. Out of the options below, which one would be the best method of exhibiting good listening skills?
Facing your patient while they are speaking and responding when you deem it to be appropriate.
ur fellow student
2 years ago
There are definitely a few mistakes in this app, some of the answers are just plain wrong so make sure this is not your only source of study material. Other than that this app is very helpful.
2 years ago
It’s a good app for practice
2 years ago
I would love to give this app 5 stars but in the Nursing Skills section it does not allow you to go on to part 7. After you get to part 6 it either just never loads or it tells you to go to part 7 and does absolutely nothing.