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Question:

Out of the following options, which one is an acceptable way for the CNA to cope with feelings of anger and frustration?

A Ask your supervisor for time to talk about your feelings
Explaination

At some point in time, a challenging customer or situation makes every health care professional frustrated. Do not dismiss your feelings. It is important to find a safe outlet for expressing your concerns. Remember the laws about customer confidentiality and avoid comments with co-workers and friends. Supervisors are experienced and can offer perspectives and suggestions. Remember that working with customers can be challenging, but also rewarding.