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What is the role of the ombudsman?

A Work with the nursing home to protect patient rights

An ombudsman is a trained advocate for customers’ rights in a long-term care facility. They assist customers and their families with any issues or disagreements that happen at the facility, for instance, inadequate services, lack of privacy, poor food quality, or problems with other residents. If the customer or family is unable to resolve a problem with the staff, an ombudsman can negotiate on their behalf, and find other resources to help them as well.