What should the nurse aid do to best communicate with a client who is totally deaf?

Finding out how the customer prefers to communicate is the first thing to do when working with a deaf customer . This will lower the customer’s anxiety. Begin by writing to introduce yourself and to ask questions. Always maintain eye contact so the customer knows you are communicating with them. If they prefer to lip read, speak normally. Smiling interferes with natural speaking. Adding gestures is acceptable and can increase their understanding.