The resident must always have input regarding their needs and wishes. If the resident confuses any details, family members may always add or correct the information. It is the care facility’s duty to create a rapport with the resident and the resident needs to feel like they have been a part of the whole process. More often than not, family members have just as much difficulty accepting the placement in the facility as the resident. Therefore it is comforting for both parties to have facility staff to take a personal interest in their residents.