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Question:

When a patient becomes upset and frustrated, which of the following should a nursing assistant do?

A Offer your support to the patient by listening and telling them that you will share their concerns with the health care team members.
Explaination

You can cause the patient worried when aggravating a resident by trying to reason with them.  Saying that everyone gets upset over several things from time-to-time does not validate the patient’s feelings that they have the right to be upset.  Offering to listen and tell the health care team will let them vent their frustrations and to understand that you care enough about their well being to try and get them additional help.