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When it comes to providing care to patients from particular ethnic groups, which of the following options is the most important factor?

A You must practice excellent communication.

Speaking in an overly loud voice is not necessary and it just separates your resident from the way your other residents are treated.  Maintaining a physical distance from your resident is not always possible with many care procedures and would only generate a sense of distance in the rapport and trust that you should be trying to establish with your resident. Learning about your resident’s culture is appropriate, but learning everything possible about your resident’s culture is not very realistic. Good communication helps you and your resident to establish understanding and acceptance of differences.