When talking to a patient with a vision impairment, which is the best way?

Speaking in a natural tone and volume when communicating with a customer who has a visual impairment. Loss of vision does not mean loss of hearing. Always identify yourself when entering the room; don’t assume the customer recognizes your voice. If others are present, introduce them. Turn off the television and minimize distractions. Use normal language; it is unnecessary to avoid words like “see” or “look.” Speak directly to the customer. Be sure to let them know when you are leaving the room.